Customer Service
Table of content
DELIVERY COSTS AND TIMES
Orders placed on DOTSHOP can be delivered on every day of the week. Express delivery is available for the majority of destinations. At the moment we are only shipping to Australia, the U.S. and UK.
Our brands process and ship orders within 48 hours after the receipt of payment.
Delivery costs
Shipping is free.
Delivery Times
Depending on where your order is coming from and being sent to:
- Express shipping for Australia, the U.S. and UK is usually delivered within 2 - 4 days
- If express shipping is not available, standard shipping is used and usually delivered within 5 - 7 days
DUTIES AND TAXES
When ordering from within your own region, import duties do not apply. However, you may be required to pay VAT or local sales taxes. Domestic taxes will be presented during the checkout process.
The price you pay at checkout will exclude import duties and sales taxes. Instead, you'll need to pay these directly to our courier to release your order from customs. As we're unable to advise the exact amount, we recommend contacting your local customs office or tax authority before making your purchase. Should an order be seized/abandoned due to certain circumstances, neither DOTSHOP nor the Brand are able to retrieve the order and you may not be refunded for your purchase. These circumstances include, but are not limited to:
- Failure to Provide Required Customs Documents: If the order is seized and cannot be recovered because you did not supply the necessary customs documents upon request and within a reasonable timeframe.
- Refusal to Pay Customs Duties: If the order is seized and cannot be recovered because you declined to pay the applicable customs duties.
- Unreachable Customer: If the order is seized and cannot be recovered because attempts to deliver were unsuccessful, and you were unreachable.
Delivery to US
If you’re a U.S. customer ordering from one of our international brands, U.S. Customs may ask for your IRS, EIN or SSN number before authorising delivery to your address. Don’t worry – you’ll usually have one week to provide this information before your order is returned to its original location for a refund.
TRACKING YOUR ORDER
After you've placed an order, you will receive an order confirmation email. Our brand partners will ship your product within 48 hours.
You can also track your order by heading to Order List in your account.