Customer Service
Table of content
Payments, as well as refunds for shipments are invoiced in your local currency.
During the checkout step “Payment“, please select the payment method you wish to use. DOTSHOP currently offers payment by credit (Visa, Mastercard, American Express) and debit card, Paypal, Apple Pay, Google Pay and Afterpay.
After you make your payment method selection, please follow the on screen instructions and enter your applicable details to complete the payment. DOTSHOP uses state-of-the-art server security software with SSL encryption, which provides the safe and bug-proof transmission of your card details. Please refer to our Privacy Policy for more details on how we use, store and protect your information.
Transaction fees (for example, bank fees) that are charged by the bank will not be refunded by DOTSHOP.
The following applies to all credit card payments: refunds from returns are always issued to the credit or debit card that was used to pay for the original purchase.